Effective Date: 07/07/2026

TSG Water Resources respects your privacy. This Privacy Policy explains how we may collect, use, protect, and share information when you visit tsgwater.com, contact us, request information, request parts or supplies, or interact with our website.

This Privacy Policy applies to information collected through this website. It does not apply to third-party websites, platforms, or services that may be linked from our website.

Information We May Collect

We may collect personal information that you voluntarily provide to us when you contact us, submit a request, request parts or supplies, ask for service information, or otherwise communicate with us. This may include:

  • Name
  • Company or organization name
  • Email address
  • Phone number
  • Mailing or service address
  • Project, service, parts, or supply request details
  • Any other information you choose to provide

We may also collect limited technical information automatically when you visit our website, such as:

  • Browser type
  • Device type
  • IP address
  • Operating system
  • Pages visited
  • Referring website or search engine
  • General website usage information
  • Accessibility, language, or display preferences, where applicable

How We Use Information

We may use information to:

  • Respond to inquiries and service requests
  • Provide information about our products, services, parts, supplies, and capabilities
  • Process or follow up on parts, supply, project, or service requests
  • Communicate with customers, vendors, municipalities, utilities, contractors, or other organizations
  • Improve our website, services, and customer experience
  • Maintain website functionality and security
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal obligations
  • Protect the rights, property, safety, and interests of TSG Water Resources, our customers, website visitors, and others

Parts, Supplies, and Service Requests

Our website may allow visitors to request information about parts, supplies, equipment, maintenance, repairs, or other services. Information submitted for these purposes may be used to evaluate the request, respond to the inquiry, provide follow-up communication, coordinate service, or support customer needs.

Please do not submit confidential, proprietary, or sensitive information through the website unless necessary for your request.

Online Payments

If online payments are available through our website or through a third-party payment provider, payment information is processed by the applicable payment processor according to its own privacy and security practices.

We do not store complete credit card or payment card details on our website servers.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support basic website functionality, improve user experience, remember preferences, support accessibility features, maintain security, and understand general website usage.

Cookies are small files stored on your device. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Analytics and Website Tools

We may use analytics tools, website plugins, hosting services, security tools, accessibility tools, or other third-party services to help operate, maintain, analyze, secure, or improve the website.

These tools may collect limited technical information, such as browser type, device information, pages visited, general usage data, or preferences needed for website functionality.

If analytics tools such as Google Analytics are enabled, those tools may collect information about how visitors interact with the website. Visitors may be able to limit or opt out of certain analytics tracking through browser settings, privacy tools, or tools provided by the analytics provider.

Accessibility and Language Tools

Our website may include accessibility, translation, language, or display tools to support a more usable experience for visitors. These tools may remember certain preferences, such as text size, contrast, language, toolbar visibility, or other display settings.

Use of these tools may be subject to the privacy practices of the third-party provider that powers the feature.

Our website may contain links to third-party websites, social media platforms, map services, vendor websites, manufacturer websites, partner resources, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. Visiting those websites is subject to their own privacy policies and terms.

Sharing of Information

We do not sell personal information for money.

We may share limited information with trusted service providers, vendors, contractors, payment processors, hosting providers, website support providers, or other parties who help us operate our website, conduct business, respond to customer needs, or provide requested services.

We may also disclose information if required by law, regulation, subpoena, court order, legal process, or if we believe disclosure is necessary to protect our rights, property, safety, customers, website visitors, or others.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect information. However, no website, online system, email system, or data transmission can be guaranteed to be completely secure.

For that reason, please avoid sending highly sensitive or confidential information through unsecured website communications or email unless specifically requested through an appropriate process.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, provide services, maintain records, comply with legal obligations, resolve disputes, and support business operations.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to applicable legal, administrative, recordkeeping, or business requirements.

Depending on your location and applicable law, you may have additional privacy rights regarding your personal information.

You can also manage cookies through your browser settings.

Email Communications

If you contact us by email or provide your email address, we may use it to respond to your inquiry, provide requested information, follow up on service or parts requests, or communicate with you about our products and services.

You may request that we stop sending non-essential communications by contacting us.

Children’s Privacy

This website is not intended to knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete or address that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or our website privacy practices, please contact us:

TSG Water Resources
Website: www.tsgwater.com
Email: info@tsgwater.com
Phone: (352) 371-6925

Thank you for visiting tsgwater.com.